Mobile Hotel Tech: The Latest Trends from Asia
From my desk in Bangkok, I can see that the big mobile digital trends affecting North America and Europe are also in play in Asia. On most metrics, the region tends to be third behind North America and Europe on adoption
How Good Are You at Operations?
by Faustine AlistairOne thing that every business dreads is operational inefficiency. It can reduce productivity and work quality while wasting vital resources like time and money. Operational inefficiencies can be caused by multiple factors. Your hotel may still be conducting
Three Strategic Benefits of HMP Master System
by Christopher E. Stafford Operators, owners, and guests in this era of rapidly evolving technology have more information than ever before in the history of the hospitality business. HMP Master & its integrated HMP Mobile and TravelX guest-facing app allow for
The Necessity of a Full-Scope, Integrated PMS Solution
by Bart HagemanIn today’s digital economy, whether transacting personally or professionally, we expect immediate results. Take, for example, mobile banking – with two taps on your phone, you get a direct impact, ranging from the weather at your exact location to the
The Integrated Human-Technology Approach
What defines success, and how is it achieved?The biggest challenge of the modern hotelier is managing inventory and hotel facilities to enable a profitable outcome for all stakeholders. The best hotels maximize RevPAR and repeat guests,
Subscriptions – A More Profitable and Resilient Model for Hospitality Brands
by Ken Scott Hospitality brands that create loyalty through subscriptions are more likely to be profitable and survive downturnsLoyalty is an emotion. It’s not about money- Ken ScottHaving a subscription business model during the Covid downturn has been a lifeline for
Digital Touchpoints with Guests: Who Cares?
by Mark Remijan Evidently, guests do Guests increasingly crave a high-quality, personalized experience. While mobility remains the top technology concern among guests, hotels are taking a comprehensive,
Generating Direct and Referral Bookings
by Mark Remijan What is your most profitable revenue channel? What source of business delivers most to your bottom line? What about the lifetime value of your client? What about your VIP and most loyal guests? Who helps you build your brand
Differentiating Yourself in a Crowded Market
Everyone knows what they do and how to do it. But most successful companies have one thing in common: they know WHY they do what they do. This powerful principle builds strong brands, motivated teams, and resilient corporations.
12 Predictions for the Future of Travel & Tourism
Coronavirus will dissipate, becoming less deadly, but will not disappear. Due to the threat of virus resurgence, a number of countries will restrict inbound and outbound travel. New Zealand and Australia have already begun discussions around border closure for the next